Returns & Exchanges
Your satisfaction is our priority. Please contact us within 24 hours of delivery to initiate a return or exchange, which will be processed within 7 days.
24 Hours Notice
Contact us within 24 hours of delivery to initiate
Free Exchanges
Subject to availability of products
Quick Process
Completed within 7 business days
Return Window
You must contact us within 24 hours from the date of delivery to initiate a return or exchange. Once initiated and approved, the entire return or exchange process will be completed within 7 days. Items must be returned in their original condition.
✅ Eligible for Return
- Items with original tags and packaging intact
- Unused, unwashed, and unworn items
- Jewelry and makeup in sealed, unopened condition
- Items ordered in wrong size/color (with proof)
❌ Non-Returnable Items
- Undergarments and intimate apparel - For hygiene and health reasons
- Opened makeup or beauty products - Once seal is broken
- Items without tags - Original tags must be attached
- Sale/Clearance items - Unless defective
📦 How to Return an Item
Contact Us (Within 24 Hours)
Email us at support@elegancestore.online within 24 hours of delivery with your order number and reason for return. Include photos if the item is damaged or defective.
Get Authorization
We'll review your request and send you a Return Authorization (RA) number along with return shipping instructions within 24 hours.
Pack & Ship
Securely package the item with all original tags and packaging. Include your RA number inside the package and ship to the provided address.
Get Your Refund
Once we receive and inspect your return, we'll process your refund or exchange within 5-7 business days. You'll receive a confirmation email.
💰 Refund Information
Refund Method: Refunds will be processed to your original payment method (bank account for COD orders, original card for online payments).
Processing Time: Processed and completed within 7 days of initiation.
Shipping Costs: Original shipping charges are non-refundable unless the return is due to our error (wrong item, defective product).
Return Shipping: Customer is responsible for return shipping costs unless the item is defective or we sent the wrong item.
🔄 Exchanges
We're happy to exchange items for a different size, color, or style, subject to availability.
- • Exchanges follow the same process as returns
- • If your desired item is unavailable, we'll process a refund
- • Exchange shipping is free if the error was ours
- • One free exchange per order (additional exchanges may incur shipping fees)